MainTrak: The Job Management Solution

MainTrak isn’t just a helpdesk. It’s a flexible job card system designed to handle everything from software bugs and feature requests to hardware installs and on-site work.


At the heart of MainTrak is the Job Sheet, a card-based interface that makes flicking between tasks fast and intuitive. No endless lists, no clutter. Jobs aren’t limited to tickets; they can evolve. Start with a software fault, add notes, track progress, attach products, and even raise a chargeable item. Perfect for cases where a job leads to a replacement PC or on-site service.

Start Your MainTrak Journey

Features

Maintenance requires support.

We can help with that.

At the core of MainTrak is a system designed to help you support your clients, with full self-hosting to keep you in control.

Whether you’re a software company tracking bugs, an IT provider managing callouts, or a trade business juggling support work and billable jobs, MainTrak gives you a single, self-hosted solution to manage it. All from first report to final invoice.

Your Jobs

Organize and prioritize your tasks effortlessly. MainTrak’s unique Job Sheet allows you to navigate jobs like flipping through cards flicking up and down to view tasks quickly. Track progress, assign responsibilities, and set deadlines, ensuring nothing falls through the cracks.

Your Customers

Build stronger relationships with your customers. MainTrak provides a comprehensive overview of customer interactions, feedback, and support history, enabling personalized service.

Your Calls

Streamline communication with integrated call management. Log, track, and analyze calls directly within MainTrak, ensuring every customer query is answered and archived.

Management

Customize MainTrak to fit your needs. Control settings, manage user roles, and configure your environment to optimize your team’s workflow. MainTrak gives you the flexibility to tailor your support system exactly how you want it.

Run Anywhere

True flexibility for your support system. MainTrak can be deployed on any platform, ensuring you have access to your management tools wherever you go. Experience a seamless support operation, whether in the office or on the move.

Integration

Enhance your workflow with powerful integrations. MainTrak seamlessly connects with 3CX, GitHub, ChatGPT and other essential tools, streamlining your processes and ensuring efficient operations across platforms.

Brought to you by

Provide Support that matter

One product, unlimited solutions

MainTrak transforms job management and support, catering to every need with unmatched reliability and adaptability. Trusted for our own software’s bug and support tracking, MainTrak is built on a foundation of real-world use, ensuring seamless issue resolution and assistance anytime, anywhere.

More Contacts. Less Confusion.

Effortlessly coordinate on jobs

MainTrak makes job management a breeze by allowing multiple contacts for each task, both permanent and temporary. It’s like having them on speed dial, ensuring everyone stays in the loop from beginning to end.

  • Give Personalised Portal Access
  • Add Permanent and Temporary Contacts
  • Set Default Contacts, Branch Specific Contacts, Multi-Customer Contacts and more…

Customize and Stay in Control

Design Your Perfect Workflow

Empower your team with MainTrak’s drag-and-drop layout editor. Create a workspace tailored to your needs, setting your focus order, prioritizing the details that matter most to streamline your operations and boost efficiency.

  • Drag and drop elements to build your ideal dashboard
  • Adapt layouts on the fly to match your evolving workflows
  • Set your own focus order for fields, ensuring a seamless and intuitive navigation experience tailored to your preferences

Complete Transparency. Full Control.

Track Every Change

With MainTrak’s comprehensive auditing feature, you can trace every modification made. MainTrak ensures that you have a clear and detailed history of who made what changes and when, promoting accountability and security in your operations.

  • Detailed Change Logs
  • User Accountability
  • Rollback Changes

Customers Talk. You Listen.

Keep your users connected

Empower your users with MainTrak’s direct communication features. They can easily interact with their own job results, ensuring a transparent and efficient job process that keeps everyone informed and engaged.

  • Customer portal and email notifications
  • Comment management
  • Customisable notification templates

Tailor. Adapt. Communicate.

Customize Your Communication with Flexible Email Templates

MainTrak’s email template editing feature enables you to customize every email sent through the system. From job updates to SLA notifications, you can create and modify templates to reflect your brand and messaging. Easily insert dynamic markers, adjust content, and ensure your communications are always professional and on-point.

  • Fully Customizable Templates
  • Dynamic Marker Support
  • Consistent Messaging Across Notifications

Automate. Simplify. Optimize.

Streamline Your Workflow

MainTrak’s automation features enable you to build custom workflows that trigger actions based on specific events, such as the creation of a new job or the deletion of a call. Automations help you save time, reduce manual effort, and ensure consistent processes across your operations.

  • Custom Workflow Builder
  • Event-Driven Actions
  • Enhanced Efficiency

Optimize. Delegate. Elevate.

Empower Your Team with Job Escalation and Delegation

MainTrak’s escalation and delegation features allow you to assign jobs based on skill levels, teams, or roles. Whether it’s escalating complex tasks to more experienced teams or delegating simpler jobs to support staff, you can ensure the right team is handling the right job at the right time. This streamlines processes, improves response times, and enhances team collaboration.

  • Flexible Job Escalation
  • Role-Based Delegation
  • Improved Collaboration

Less Spend. More Charge.

Charge when needed

Understanding that jobs often need to extend beyond standard scopes, MainTrak offers the flexibility to add charges for exceptional job requests with just a click. Tailored to ensure fairness and transparency, we enable you to manage unexpected issues without compromising your budget.

  • Reoccruing Charges
  • Unique Charges
  • Charge from Products

Stay on Track. Meet Your SLAs.

SLA Management for Proactive Alerts

MainTrak’s SLA management feature helps ensure you meet your service level agreements with ease. Assign SLAs to customers and receive real-time warnings when deadlines are approaching or at risk of being breached, keeping your team proactive and accountable.

  • Assign SLAs to Customers
  • Real-Time SLA Warnings
  • Prevent SLA Breaches

AI-Powered Solutions. Less Guesswork.

MainTrak AI for Intelligent Work

MainTrak AI brings smart suggestions to your Job Sheet analyzing past work to recommend the best next steps, helping you complete tasks faster and make confident decisions.

  • AI-Powered Job Suggestions
  • Ask for insights
  • Talk to create

Keep Up to Date. Get Notified

Unlock instant updates: Be informed, stay ahead

Stay fully informed on the latest advancements with MainTrak by setting up customizable notifications. Choose your preferred channels; web, email, or push notifications to receive updates seamlessly.

  • Email Notifications
  • Web Notifications
  • Push Notifications

Bugs made. Updates pushed.

Stay ahead of bugs and updates

With every software release comes bugs. Keep an eye on bugs and update rollouts with MainTrak’s bug and updates tracking dashboard.

  • Real-Time Bug Tracking
  • Comprehensive Dashboard Insights
  • Direct GitHub Integration

Organize. Secure. Access Anywhere.

Flexible File Management for Every Job

MainTrak makes it easy to upload, manage, and organize job-related files. Whether you need to store documents globally, share them with specific teams or roles, or keep them private for personal use, our file system ensures seamless collaboration and accessibility.

  • Upload and Attach Files to Jobs
  • Filter and Sort for Easy Retrieval
  • Control Access by Global, Role, Team or Personal Use.

Search. Navigate. Save Time.

Find What You Need Instantly with Quick Search

MainTrak’s quick search functionality lets you swiftly find related jobs with just a keystroke. Simply type “\” in any relevant field, like customer name or task, to instantly filter and navigate through jobs. This powerful feature allows you to easily flick between jobs, improving your efficiency and keeping you focused on the task at hand.

  • Instant Field-Based Search
  • Quick Navigation Between Jobs
  • Boosted Productivity Through Rapid Filtering

Manage, Track, and CHarge with Ease

Products Made Simple

Add products once, then quickly attach them to jobs as needed. When the time comes, turn those products into charges and seamlessly use them for invoicing. MainTrak makes product management smooth, accurate, and effortless.

  • Centralized Product List
  • Easy Job Linking
  • One-Click Charge Creation for Invoicing

Search. Navigate. Save Time.

Work Smarter in Dark Mode

MainTrak’s dark mode quick search blends power with comfort. Instantly find related jobs without straining your eyes, whether you’re working late or prefer a sleek, modern interface.

  • Eye-Friendly Productivity in Dark Mode

Seamless Integration. Effortless Management.

Outlook Add-In for Enhanced Productivity

MainTrak’s Outlook Add-In allows users to log jobs directly from their email, providing a seamless integration with their daily workflow. With this add-in, you can view customer and job details without leaving your inbox, ensuring efficient and streamlined job management.

  • Log Jobs from Email
  • View Customer Details
  • Access Job Information

Why MainTrak?

What makes MainTrak different?

Here’s a list of why we developed MainTrak:

Self-Hosted

MainTrak is fully self-hosted, just like our Acumen software, giving us full control over data security. Whether you run it on-prem, in the cloud, or on platforms like Azure, MainTrak was designed with the purpose of adapting.

Tested By Us

MainTrak is battle-tested in our own day-to-day operations. We rely on it ourselves, ensuring it’s built to handle real-world challenges efficiently.

Built for Versatility

Whether you’re managing support tickets, hardware repairs, or maintenance requests, MainTrak adapts to your workflow. It’s designed to handle a wide variety of tasks effortlessly.

Customizable to Your Needs

Every business is unique, and so is your workflow. MainTrak offers extensive customization options, allowing you to set your own labels and fields, tailoring it to your specific processes and terminology, ensuring it fits like a glove.

Scalable for Growth

MainTrak scales with you. Whether you’re managing a small team or a large enterprise, MainTrak grows with your business, providing consistent performance and flexibility.

All-in-One Package

MainTrak provides everything you need in one solution. With a customer portal, Outlook integration, and a simple one-click setup, it’s designed to streamline your operations from start to finish.

100%

Control

With MainTrak, you have full control over your data and processes. Whether self-hosted on-premise or in the cloud, your system is always secure and customized to fit your needs.

100%

Customisable

MainTrak adapts to your business. From labels and workflows to user roles, it’s built to be fully customizable, allowing you to tailor every aspect to suit your unique requirements.

100%

Integrated

Streamline your operations with seamless integrations. MainTrak connects effortlessly with tools like Outlook, GitHub, and 3CX, keeping your workflow smooth and efficient.

pricing

How much is MainTrak?

MainTrak is currently in beta, and we’re committed to offering fair pricing that balances affordability with sustainability. Once MainTrak reaches maturity, you’ll have flexible options: a subscription model for set-time access or a one-time buy-out for lifetime use.

And don’t worry, there will be a free tier available for small-scale users. Stay tuned for more details!

Beta

Experience the full potential of MainTrak during the beta, free of charge. As part of the beta, we want to collaborate with you to help guide the direction of MainTrak, ensuring it evolves to meet your real-world needs.

Free

Join the Beta

Terms & Conditions
By joining the beta, you’ll have access to MainTrak’s features for free during the beta period. In return, we’ll work closely with you to gather feedback and shape future updates. Once the beta ends, pricing options will be introduced, and users will be notified in advance of any changes. Acumen reserves the right to modify or discontinue beta access at any time.